Last updated: April 27, 2026
The website https://frtravel.pt is operated by:
FR TRAVEL, VIAGENS E TURISMO, LDA
Trade name: FR Travel
CNPJ: 510024300
Commercial Registration: registered with the Commercial Registry of the district of Viseu
Address: Rua Adelino Azevedo Pinto, nº30 R/C 3510-224 Viseu
Email: geral@frtravel.pt
Telephone: (+351) 232 406 610 (National landline call) / (+351) 927 510 801 (National mobile call)
RNAVT: 3119
These Terms and Conditions govern access, browsing and use of the website https://frtravel.pt.
The website is institutional and informative in nature, intended for the presentation of the company, its services, its portfolio, its contacts, and the receipt of contact requests, quote requests, and applications.
The site does not constitute an online store and does not provide a purchase system, shopping cart, payment system, or automatic contracting of services.
Sending orders through the site does not, in itself, constitute contractual acceptance, award, binding order, or automatic execution of a contract.
Any provision of services by FR Travel will always depend on prior analysis, contact between the parties and, where applicable, a proposal, quote, or specific contractual document.
The user agrees to use the site lawfully, responsibly, and in accordance with applicable legislation.
It is prohibited to:
• use the site for illegal, abusive, offensive, or fraudulent purposes;
• attempt to access restricted areas, servers, or systems of FR Travel without authorization;
• Introducing viruses, malware, malicious scripts, or any other means likely to compromise the security or operation of the website;
• Using the forms to send false, abusive, misleading, or spam messages.
FR Travel seeks to ensure that the information provided on the website is correct, current, and useful. However, it does not guarantee that all content is permanently complete, accurate, up-to-date, or error-free.
The information on the website is purely informative and for general commercial purposes, and does not replace direct confirmation with FR Travel, the company involved in a specific proposal, quote, specific service conditions, or operational availability.
The forms available on the website are intended exclusively to facilitate contact with FR Travel.
Submitting a form does not guarantee an immediate response, acceptance of a proposal, admission of an application, or contracting of any service.
FR Travel reserves the right not to process requests that are manifestly abusive, incomplete, false, or not in accordance with its activity.
All website content, including texts, images, photographs, graphic elements, logos, trademarks, design, structure, and other content, unless otherwise indicated, belong to FR Travel or are used with legitimate authorization.
Reproduction, distribution, modification, public communication, or any other form of use of the website content is prohibited without prior written authorization from FR Travel, except in legally permitted cases.
The website may contain links to third-party websites, namely social networks or external platforms. FR Travel does not control or assume responsibility for the content, policies, practices, or operation of these websites.
Use of the website may involve the processing of personal data, in accordance with the Privacy and Cookies Policy available on the website.
In case of a complaint, the user can contact FR Travel via email at geral@frtravel.pt or use the electronic Complaints Book, available on the website.
In case of a dispute, the consumer can resort to an Alternative Dispute Resolution (ADR) entity. Under Law No. 144/2015, of September 8, in case of a dispute, the consumer can resort to a Consumer Conflict Arbitration Center. In Portugal, the following entities are available:
• CNIACC – National Consumer Information and Arbitration Center — www.cniacc.pt
• CACCL – Lisbon Consumer Conflict Arbitration Center — www.centroarbitragemlisboa.pt
• CICAP – Porto Consumer Information and Arbitration Center — www.cicap.pt
• CIAB – Consumer Information, Mediation and Arbitration Center (Braga) — www.ciab.pt
• CIMAAL – Algarve Consumer Information, Mediation and Arbitration Center — www.cimaal.pt
• CARC – Coimbra Region Consumer Conflict Arbitration Center — www.centrodearbitragemdecoimbra.com
The complete list of recognized ADR entities in Portugal is available at www.consumidor.gov.pt.
For e-commerce disputes, the consumer can also consult the European Online Dispute Resolution Platform (ODR platform), available at: https://consumer-redress.ec.europa.eu/index_en.
FR Travel reserves the right to change, update or remove, at any time and without prior notice, content from the website, as well as these Terms and Conditions.
These Terms and Conditions are governed by Portuguese law.
In case of dispute, Portuguese law will apply, without prejudice to any applicable mandatory consumer protection rules.
