Mission and Objectives



FR Travel started in 2011 with an idea to bring people together for inspiring travel.

It is the ideal place to experience great stories. Customers come not only to discover a destination, but also to experience surprising moments with the guarantee of an experienced and quality service.

The company appears at a time of recession in which there is a reduction in the level of economic activity. Refusing a contemplative attitude towards the crisis, the company bets on pro-activity and the search for new markets, thus bucking the trend and creating dynamic and structured projects, always bearing in mind that ‘work takes work’.

FR Travel takes advantage of the professionalism and dynamism of its employees, offering a differentiated and excellent service that meets the interests and needs of its customers. We aim to provide a service of excellence and trust, focusing on personalization of service and the constant search for the best service, both in terms of price/quality/travel solutions and in terms of security and information.

At FR Travel we are passionate about what we do and that makes all the difference.

FR Travel is an expression and example of positivity and optimism, focused on product quality and service creativity.

We take care of our customers according to their preferences and needs. We bet on loyalty relationships with our customers.

We are a reliable company that offers solutions and eliminates obstacles.

FR Travel takes a stance in which Training and Rigor go hand in hand:

The focus on Training and constant learning exists in order to provide the best service and make FR Travel employees true connoisseurs of destinations and the branch in general and travel consultants of excellence.

Rigor, because only with rigor is it possible to provide quality service and develop a well-prepared production structure capable of retaining the customer through the satisfaction of the services provided. At FR Travel, customers are unique and important. We meet the specificity of each client. Through the loyalty of its customers, FR Travel adds value to the satisfaction and comfort of a safe trip.

Our customers don’t come to us for a trip… they ALWAYS look for us when they travel.

FR Travel has a dynamic team that aims at personalized service. We try to find the ideal trip for each client according to their preferences, adding a good dose of availability and friendliness.

FR Travel employees find the best solutions, even if the client is not available to go to the agency.

> Fátima Ribeiro

Graduated in Management and with a vast curriculum and experience in the world of travel, Fátima is the General Director and CEO of FR Travel.

She fulfilled his dream of opening his own travel agency, through rigor and professionalism, characteristics that were always demarcated in his work doctrine. FR Travel reflects its values: trust, positivity and dynamism.

> Elvira Santos

At 38 years old, Elvira already has almost 20 years of experience working as a travel agent.

After finishing the Technical Information/Management course, in 2002 he started his career in a travel agency, where he worked for 9 years and acquired a lot of knowledge in the area. The contact with the public, and the realization of clients’ “dreams”, traveling the world without even leaving her desk, led her to fall in love with this area.

In 2011, he accepted the challenge of joining the FR Travel team, and thus embrace a new project that he saw born, and with his experience, knowledge, dedication and sense of responsibility, she sees it grow.

> André Loureiro

Graduated in Tourism at the Instituto Politécnico de Viseu, André traveled to many countries in Europe, and when he got to know new places, cultures and people, the taste for travel was instilled and it was something that he liked on a personal level, but he could transform it to the professional part.

It was in 2016 when the opportunity arose to embrace the world of travel at FR Travel, which managed to achieve a goal, to be able to make the world known to others and at the same time gain knowledge and experience for its future, in order to continue to travel and discover other corners of the world.

> Rodrigo Costa

With a degree in Tourism from the Faculty of Arts of the University of Coimbra, Rodrigo has been passionate about travel since he was very young, he feels that working on what he loves most is more than an opportunity.

Tunisia, Morocco and Mexico were some of the countries where Rodrigo was trained. Having now a much deeper knowledge of the destinations and thus being able to advise their customers.

Rodrigo has been with FR Travel for 4 years and his passion for travel continues day after day.

> Isabel Redeker

Graduated in Tourism by the Polytechnic Institute of Viseu, Isabel has been a travel agent at FR Travel since 2021.

Passionate about traveling and discovering new countries, she has already marked her presence in some countries such as the United States, China and Turkey, among other European countries.

At 23 years old, he wants to continue to see the world and help his clients to make their dream trips.

> Sandra Ferreira

With a degree in Tourism, in the area that has always interested her, Sandra has been a travel consultant for over 18 years. At 45 years old, she is passionate about traveling and what she does.

He loves to discover new places, but also to revisit those where he was happy. Traveling is his passion, having visited 28 countries!

Photography is one of his favorite hobbies.

> Andreia Duarte

At the beginning of her career, Andreia is the most recent member of our team.

Graduated in Social Communication from the Escola Superior de Educação de Viseu, she is a marketing technician at FR Travel.

At the age of 23, the world of travel has always fascinated her, and she has the dream and ambition to visit and explore several countries, with the certainty that she is working in the right place to do so.

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