{"id":981,"date":"2026-04-30T13:28:45","date_gmt":"2026-04-30T13:28:45","guid":{"rendered":"https:\/\/frtravel.pt\/?page_id=981"},"modified":"2026-04-30T13:31:47","modified_gmt":"2026-04-30T13:31:47","slug":"termos-e-condicoes","status":"publish","type":"page","link":"https:\/\/frtravel.pt\/en\/termos-e-condicoes\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<p>Last updated: April 27, 2026<\/p>\n<p>The website https:\/\/frtravel.pt is operated by:<\/p>\n<p>FR TRAVEL, VIAGENS E TURISMO, LDA<br \/>\n<strong>Trade name:<\/strong> FR Travel<br \/>\n<strong>CNPJ:<\/strong> 510024300<br \/>\n<strong>Commercial Registration:<\/strong> registered with the Commercial Registry of the district of Viseu<br \/>\n<strong>Address:<\/strong> Rua Adelino Azevedo Pinto, n\u00ba30 R\/C 3510-224 Viseu<br \/>\n<strong>Email:<\/strong> geral@frtravel.pt<br \/>\n<strong>Telephone:<\/strong> (+351) 232 406 610 (National landline call) \/ (+351) 927 510 801 (National mobile call)<br \/>\n<strong>RNAVT:<\/strong> 3119<\/p>\n<h2>Purpose<\/h2>\n<p>These Terms and Conditions govern access, browsing and use of the website https:\/\/frtravel.pt.<\/p>\n<p>The website is institutional and informative in nature, intended for the presentation of the company, its services, its portfolio, its contacts, and the receipt of contact requests, quote requests, and applications.<br \/>\nThe site does not constitute an online store and does not provide a purchase system, shopping cart, payment system, or automatic contracting of services.<br \/>\nSending orders through the site does not, in itself, constitute contractual acceptance, award, binding order, or automatic execution of a contract.<br \/>\nAny provision of services by FR Travel will always depend on prior analysis, contact between the parties and, where applicable, a proposal, quote, or specific contractual document.<\/p>\n<h2>Use of the website<\/h2>\n<p>The user agrees to use the site lawfully, responsibly, and in accordance with applicable legislation.<br \/>\nIt is prohibited to:<br \/>\n\u2022 use the site for illegal, abusive, offensive, or fraudulent purposes;<\/p>\n<p>\u2022 attempt to access restricted areas, servers, or systems of FR Travel without authorization;<\/p>\n<p>\u2022 Introducing viruses, malware, malicious scripts, or any other means likely to compromise the security or operation of the website;<\/p>\n<p>\u2022 Using the forms to send false, abusive, misleading, or spam messages.<\/p>\n<h2>Information provided<\/h2>\n<p>FR Travel seeks to ensure that the information provided on the website is correct, current, and useful. However, it does not guarantee that all content is permanently complete, accurate, up-to-date, or error-free.<\/p>\n<p>The information on the website is purely informative and for general commercial purposes, and does not replace direct confirmation with FR Travel, the company involved in a specific proposal, quote, specific service conditions, or operational availability.<\/p>\n<h2>Contact, quote, and recruitment requests<\/h2>\n<p>The forms available on the website are intended exclusively to facilitate contact with FR Travel.<br \/>\nSubmitting a form does not guarantee an immediate response, acceptance of a proposal, admission of an application, or contracting of any service.<\/p>\n<p>FR Travel reserves the right not to process requests that are manifestly abusive, incomplete, false, or not in accordance with its activity.<\/p>\n<h2>Intellectual Property<\/h2>\n<p>All website content, including texts, images, photographs, graphic elements, logos, trademarks, design, structure, and other content, unless otherwise indicated, belong to FR Travel or are used with legitimate authorization.<br \/>\nReproduction, distribution, modification, public communication, or any other form of use of the website content is prohibited without prior written authorization from FR Travel, except in legally permitted cases.<\/p>\n<h2>Links to Third-Party Websites<\/h2>\n<p>The website may contain links to third-party websites, namely social networks or external platforms. FR Travel does not control or assume responsibility for the content, policies, practices, or operation of these websites.<\/p>\n<h2>Data Protection and Cookies<\/h2>\n<p>Use of the website may involve the processing of personal data, in accordance with the Privacy and Cookies Policy available on the website.<\/p>\n<h2>Consumer Complaints and Dispute Resolution<\/h2>\n<p>In case of a complaint, the user can contact FR Travel via email at geral@frtravel.pt or use the electronic Complaints Book, available on the website.<\/p>\n<p>In case of a dispute, the consumer can resort to an Alternative Dispute Resolution (ADR) entity. Under Law No. 144\/2015, of September 8, in case of a dispute, the consumer can resort to a Consumer Conflict Arbitration Center. In Portugal, the following entities are available:<br \/>\n\u2022 CNIACC \u2013 National Consumer Information and Arbitration Center \u2014 www.cniacc.pt<br \/>\n\u2022 CACCL \u2013 Lisbon Consumer Conflict Arbitration Center \u2014 www.centroarbitragemlisboa.pt<br \/>\n\u2022 CICAP \u2013 Porto Consumer Information and Arbitration Center \u2014 www.cicap.pt<br \/>\n\u2022 CIAB \u2013 Consumer Information, Mediation and Arbitration Center (Braga) \u2014 www.ciab.pt<br \/>\n\u2022 CIMAAL \u2013 Algarve Consumer Information, Mediation and Arbitration Center \u2014 www.cimaal.pt<br \/>\n\u2022 CARC \u2013 Coimbra Region Consumer Conflict Arbitration Center \u2014 www.centrodearbitragemdecoimbra.com<\/p>\n<p>The complete list of recognized ADR entities in Portugal is available at www.consumidor.gov.pt.<\/p>\n<p>For e-commerce disputes, the consumer can also consult the European Online Dispute Resolution Platform (ODR platform), available at: https:\/\/consumer-redress.ec.europa.eu\/index_en.<\/p>\n<h2>Changes<\/h2>\n<p>FR Travel reserves the right to change, update or remove, at any time and without prior notice, content from the website, as well as these Terms and Conditions.<\/p>\n<h2>Applicable Law<\/h2>\n<p>These Terms and Conditions are governed by Portuguese law.<\/p>\n<p>In case of dispute, Portuguese law will apply, without prejudice to any applicable mandatory consumer protection rules.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: April 27, 2026 The website https:\/\/frtravel.pt is operated by: FR TRAVEL, VIAGENS E TURISMO, LDA Trade name: FR Travel CNPJ: 510024300 Commercial Registration: registered with the Commercial Registry of the district of Viseu Address: Rua Adelino Azevedo Pinto, n\u00ba30 R\/C 3510-224 Viseu Email: geral@frtravel.pt Telephone: (+351) 232 406 610 (National landline call) \/ [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/frtravel.pt\/en\/wp-json\/wp\/v2\/pages\/981"}],"collection":[{"href":"https:\/\/frtravel.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frtravel.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frtravel.pt\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/frtravel.pt\/en\/wp-json\/wp\/v2\/comments?post=981"}],"version-history":[{"count":2,"href":"https:\/\/frtravel.pt\/en\/wp-json\/wp\/v2\/pages\/981\/revisions"}],"predecessor-version":[{"id":983,"href":"https:\/\/frtravel.pt\/en\/wp-json\/wp\/v2\/pages\/981\/revisions\/983"}],"wp:attachment":[{"href":"https:\/\/frtravel.pt\/en\/wp-json\/wp\/v2\/media?parent=981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}